Care & Repair

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Our Care & Repair provides support in the event of unexpected mechanical or electrical breakdown that affects the operation of the product. It also includes enhanced features listed below which may provide you additional peace of mind and suit your needs better.

Care & Repair comes with a 7-day fix promise. If it cannot be repaired after 7 calendar days, you may request a replacement Product. If we cannot repair your Product you will be given a Currys voucher to obtain a replacement Product in one of our stores. Terms and Conditions apply.

Most manufacturer guarantees only cover breakdown. NOT a 7-day fix promise like ours.

If we can’t repair your product, or if develops an electrical or mechanical fault after we repair it twice, you can ask for a Currys voucher so you can get a replacement product in one of our stores.

In addition to this, you won’t face any charges for parts, labour or call out. We’ll pay for it all.

For most TV & Entertainment and Household appliances, if we have to replace your product, we’ll deliver and install it free of charge. We will provide you with a Currys voucher to purchase delivery, installation and recycling (where applicable). For most Computing & Gadgets, we’ll give you a set-up, one to one and data transfer from any back-ups you have to make sure we get you back up and running as quickly as possible. We will provide you with a Currys voucher to purchase these. Terms and Conditions apply Please check our terms and conditions for further details on the benefits & exclusions of the plan to enable you to make an informed decision.

This question depends entirely on the terms of your home insurance policy. Care & Repair is not an insurance policy and is an extended warranty plan only. We do NOT cover for accidental damage, cosmetic damage, loss or theft. In general, home insurance will cover theft and accidental damage but not mechanical breakdown.

There is usually an excess charge on a home insurance to any claims made. We do NOT charge any excess on any of the benefits of our plans.

No, Care & Repair is not an insurance policy and is an extended warranty plan only, so does not cover accidental or cosmetic damage.

Breakdown support when you need it, whether it’s a mechanical fault or electrical breakdown, if your tech breaks, we’ll fix it.

In addition, your Care Plan includes:

• Beyond repair? Get a Currys voucher for a new one – if we’re unable to repair your product, we’ll give you a Currys voucher to get a new one.

• Ask for a new one, after your second repair – if we can’t repair your product or it develops a mechanical or electrical fault after we repair it twice, you can ask for a Currys voucher so you can get a replacement product in one of our stores.

• Don’t pay a penny more for parts, labour and call outs. For TV and any large home appliances if we have to replace your product, we’ll provide you with a Currys voucher to purchase delivery and installation for free. For Computing and Gadgets, if we have to replace your product, we’ll set up your replacement computer or gadget, provide a tutorial and data transfer from any back-ups you have to get you back up and running as quickly as possible. We’ll even recycle your faulty product free of charge.

• On hand always – 24/7 Support for TV & Entertainment systems and Computing & Gadgets.

• Walk out working – in-store technical support for Computing & Gadgets.

• Squeaky Clean – one off appliance clean for large in-home appliances.

• For more details please see our terms and conditions.

We can offer Care & Repair in-store for products up to 12 months old, provided they are in fully functioning condition.

After 12 months Care & Repair, can be purchased through our experts by calling 0344 561 0000 provided the products are in fully functioning condition. Care & Repair ‘Term’ plans purchased after 12 months may vary in length.

No, we do not take any additional charges for any payment method.

Care & Repair has fixed prices and we will therefore not price match. Our benefits vary from the manufacturers; for example, no excess costs, so therefore our prices may be different.

These answers are based on the current Terms and Conditions. Agreements taken out before February 2020 may have different benefits and entitlements.

Yes, we offer the following options to pay:

• PAYG (Pay As You Go) basis by direct debit - this will run continuously on a monthly basis until you no longer wish to continue the plan or if you reach the maximum plan life.

• Term agreements can be paid in full, or over 10 instalments - ask in store for details.

• Term agreement renewals can be paid in full, or over 3 payments.

No, there are no additional charges.

Call our experts on 0344 561 0000.

Monday - Friday: 8am to 8pm

Saturday: 9am to 6pm

Sunday: 9am to 5pm

Before you call, we recommend you have your Care & Repair plan or reference number to hand as you will be asked for the reference number and to confirm the name and address on your plan. We will then ask for details of the fault or damage to the product so we can diagnose the problem.

TVs, computers and peripherals: If we cannot resolve the issue over the phone, your product will be sent to our Repair Centre in Newark where our repair experts will assess and repair the product.

Kitchen and laundry appliances: We will organise a repair expert visit as soon as possible. If we have diagnosed the problem over the phone and know what parts are required, we will arrange for the expert to visit as soon as the parts become available.

TVs, computers and peripherals: If we cannot resolve the issue over the phone, your product will be sent to our Repair Centre in Newark where our repair experts will assess and repair the product.

Kitchen and laundry appliances: We will organise a repair expert visit as soon as possible. If we have diagnosed the problem over the phone and know what parts are required, we will arrange for the expert to visit as soon as the parts become available.

To get you back up and running quickly, where we are dealing with the fault, we aim to repair products within 7 calendar days.

If we take over 7 calendar days to resolve the fault, you may request a replacement Product.

The 7-day promise period will start on either:

• The day after the date you book in your Product in one of our stores.

• The date of our engineer’s first visit when access to the Product is gained.

• The day after the date that we collect your Product from you.

The 7-day promise period will end:

• When the Product is back in store and available for you to collect.

• The first delivery date available to return the Product to you.

• When our engineer completes the repair.

If we take over 7 calendar days to resolve the fault, you may request a replacement Product by calling 0344 561 0000. If we cannot repair your Product you will be given a Currys voucher to obtain a replacement Product in one of our stores.

The 7-day promise period will start on either:

• The day after the date you book in your Product in one of our stores.

• The date of our engineer’s first visit when access to the Product is gained.

• The day after the date that we collect your Product from you.

The 7-day promise period will end:

• When the Product is back in store and available for you to collect.

• The first delivery date available to return the Product to you.

• When our engineer completes the repair.

The 7-day promise does not apply if you have contacted the manufacturer or any other third party to carry out the repair direct and the fault is being resolved by the manufacturer or any other third party.

You are entitled to renew your Term plan at the end of the plan.

When your plan is due to renew, we will write to you a few weeks beforehand with your renewal offer and quote. If we haven’t heard from you by your renewal date, we will assume that you no longer wish to continue supporting your Product and your Plan will lapse.

Please note in order to ensure that you are getting value from your Plan there is a limit to how many renewals of your Plan that you can make and how long the Plan is available for your Product. We will write to you to let you know when the Plan is no longer available for your Product (‘Maximum Plan Life’).

Where your Product has reached its Maximum Plan Life we will cancel your Plan. We will write to you to in advance to give you reasonable notice and confirm the date that the Plan will be cancelled. Where the Product has reached its Maximum Plan Life it cannot be renewed.

Where you have a Term plan, notwithstanding the above in relation to the Maximum Plan Life, the Plan will always apply for the initial term of the Plan you have taken out.

You can add Care & Repair to your credit purchase if you are purchasing a term plan and wish to spread the cost. The total amount of the term price will be added to your credit agreement at the agreed interest rate. The monthly amount payable will vary depending on the credit term chosen. Monthly plans and term plans paid with Easy pay (i.e. 10 monthly instalments) will need to be purchased separate to your credit agreement.

Yes, the store can book a repair for you, or call the Contact Centre on your behalf for updates, reschedules and other information.

When booking a TV, computer or peripheral repair through a store, the item will be collected from store and then returned to the store once repaired. This is ideal if you are not at home to wait for your product to be collected or returned to you.

Don't worry! If you want to book a repair in-store, take two forms of ID with you. One form of photo ID, and one confirming your address (a utility bill is fine).

You can ask us to replace your Care & Repair paperwork. You can also call us on 0344 561 0000 to discuss replacement paperwork.

If you have received a quote from us and want to renew your support plan via direct debit, please click here and complete the form.

To renew by credit card or to get a quote please contact us.

Once your renewal is complete we will send you a letter confirming this has been processed in the next 7-14 days.

We are sorry you are thinking of leaving us. We would like to remind you of some of the great features and benefits included in our plans so that you can consider if the product continues to meet your needs:

• Electrical and Mechanical Breakdown repair and care.

• No extra cost for call out, parts or labour.

• A replacement product if we cannot repair your device within our repair promise.

• Our technical support agents are always on hand to support when you need us.

• Complimentary Valet service for white goods plans.

If you still wish to cancel please click here and complete the attached form and our team will get this processed for you. We will send you a letter to confirm everything is done in the next 7-14 days.

To discuss you Care & Repair plan, please call us on 0344 561 1234

Monday to Friday 8am to 6pm

Saturday 9am to 6pm

Sunday 9am to 5pm