Care & Repair

How to buy

Online

Add Care & Repair with your purchase

Stores

Selected stores open

Call us on 0344 561 1234

M-F: 8am-8pm Sa: 9am-6pm Su: 10am-5pm

How to buy

What can we help you with?

Manage my Care & Repair

Renew my Care & Repair Cancel it

Contact us to:

  • Change my personal details
  • Change my payment details

Repairs & Tech Support

Track my repair

Contact us to:

  • I need a repair
  • I have a question about my repair
  • I need 24/7 tech support

Schedule a valet service

Request a valet

Get in touch

  • Request a Currys PC World voucher
  • I have a question or comment
  • Make a complaint
  • Request accessible literature

Other care plans This service is provided by Team Knowhow

Do you have one of the following plans and need help? Contact us using the details below.

Coverplan

Mobile Complete

Repair & Support ( view T&Cs)

Knowhow Careplan

Mobile Lite

Whatever Happens Club

Knowhow Multiprotect

PC World Performance

Whatever Happens Premier

Knowhow Repair & Protect

PC World Multicare

Whatever Happens Multicare

Contact us

Welcome back! Please have your Care & Repair plan or reference number handy so we can help you even faster!

Online

Got a question? Please send us your query and contact details

Complete online form

By phone

Speak to one of our Team
Knowhow agents on
0344 561 1234

Monday to Friday: 8am to 8pm
Saturday: 9am to 6pm
Sunday: 9am to 5pm

By post

Prefer to write to us?

Team Knowhow Customer Services
PO Box 4043
Swindon, SN4 4NA

If you no longer wish to receive Team Knowhow post about our warranty services for products purchased from Currys PC World please complete this online form.

Contact Us

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Existing customer FAQS

How do I get in touch for help, support and repairs?

What information do I need to provide?

How long does it take for my product to be repaired?

Once my repair is approved, what is the procedure?

What do I do if my product is not fixed after 7 calendar days?

Can I renew when my Care & Repair Plan ends?

Can I add Care & Repair to a credit purchase?

Can I go into a store to report a breakdown?

What happens if I've lost my paperwork?

How do I renew my agreement?

How do I cancel my agreement?

Renew your agreement

Close

If you have received a quote from us and want to renew your support plan via direct debit, please click here and complete the attached form.

To renew by credit card or to get a quote please contact us.

Once your renewal is complete we will send you a letter confirming this has been processed in the next 7-14 days.

If you have received a quote from us and want to renew your support plan via direct debit, please click here and complete the attached form.

To renew by credit card or to get a quote please contact us.

Once your renewal is complete we will send you a letter confirming this has been processed in the next 7-14 days.

Cancelling your agreement

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We are sorry you are thinking of leaving us. We would like to remind you of some of the great features and benefits included in our plans so that you can consider if the product continues to meet your needs:

  • Electrical and Mechanical Breakdown repair and care.
  • No extra cost for call out, parts or labour.
  • A replacement product if we cannot repair your device within our repair promise.
  • Our technical support agents are always on hand to support when you need us.
  • Complimentary Valet service for white goods plans.

If you still wish to cancel please click here and complete the attached form and our team will get this processed for you. We will send you a letter to confirm everything is done in the next 7-14 days.

Renew your agreement

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Cancel your agreement

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Request a valet

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