Call our experts at Curry PC World Contact Centre on 0344 561 0000.

Monday - Friday: 8am to 8pm

Saturday: 9am to 6pm

Sunday: 9am to 5pm

Before you call, we recommend you have your Care & Repair plan or reference number to hand as you will be asked for the reference number and to confirm the name and address on your plan. We will then ask for details of the fault or damage to the product so we can diagnose the problem.

TVs, computers and peripherals: If we cannot resolve the issue over the phone, your product will be sent to our Repair Centre in Newark where our repair experts will assess and repair the product.

Kitchen and laundry appliances: We will organise a repair expert visit as soon as possible. If we have diagnosed the problem over the phone and know what parts are required, we will arrange for the expert to visit as soon as the parts become available.

To get you back up and running quickly, where we are dealing with the fault, we aim to repair products within 7 calendar days.

If we take over 7 calendar days to resolve the fault, you may request a replacement Product.

The 7-day promise period will start on either:

• The day after the date you book in your Product in one of our stores.
• The date of our engineer’s first visit when access to the Product is gained.
• The day after the date that we collect your Product from you.

The 7-day promise period will end:

• When the Product is back in store and available for you to collect.
• The first delivery date available to return the Product to you.
• When our engineer completes the repair.

TVs, computers and peripherals: If your product is being repaired at our Repair Centre you will be advised of a returns date. If there are any changes to the return date, you will be contacted and advised of the change.

Kitchen and laundry appliances: Once a repair expert visit has been booked for a specified date you will be given a reference number. The details of the visit will be explained to you once the repair has been booked.

If we take over 7 calendar days to resolve the fault, you may request a replacement Product by calling 0344 561 0000. If we cannot repair your Product you will be given a Currys PC World voucher to obtain a replacement Product in one of our stores.

The 7-day promise period will start on either:

• The day after the date you book in your Product in one of our stores.
• The date of our engineer’s first visit when access to the Product is gained.
• The day after the date that we collect your Product from you.

The 7-day promise period will end:

• When the Product is back in store and available for you to collect.
• The first delivery date available to return the Product to you.
• When our engineer completes the repair.

The 7-day promise does not apply if you have contacted the manufacturer or any other third party to carry out the repair direct and the fault is being resolved by the manufacturer or any other third party.

You are entitled to renew your Term plan at the end of the plan.

When your plan is due to renew, we will write to you a few weeks beforehand with your renewal offer and quote. If we haven’t heard from you by your renewal date, we will assume that you no longer wish to continue supporting your Product and your Plan will lapse.

Please note in order to ensure that you are getting value from your Plan there is a limit to how many renewals of your Plan that you can make and how long the Plan is available for your Product. We will write to you to let you know when the Plan is no longer available for your Product (‘Maximum Plan Life’).

Where your Product has reached its Maximum Plan Life we will cancel your Plan. We will write to you to in advance to give you reasonable notice and confirm the date that the Plan will be cancelled. Where the Product has reached its Maximum Plan Life it cannot be renewed.

Where you have a Term plan, notwithstanding the above in relation to the Maximum Plan Life, the Plan will always apply for the initial term of the Plan you have taken out.

You can add Care & Repair to your credit purchase if you are purchasing a term plan and wish to spread the cost. The total amount of the term price will be added to your credit agreement at the agreed interest rate. The monthly amount payable will vary depending on the credit term chosen. Monthly plans and term plans paid with Easy pay (i.e. 10 monthly instalments) will need to be purchased separate to your credit agreement.

Yes, the store can book a repair for you, or call the Currys PC World Contact Centre on your behalf for updates, reschedules and other information.

When booking a TV, computer or peripheral repair through a store, the item will be collected from store and then returned to the store once repaired. This is ideal if you are not at home to wait for your product to be collected or returned to you.

Not a problem. If you are going into the store to book the repair just make sure you take two forms of identification; one being a photo ID and the other confirming your address, for example a utility bill. Alternatively, you can request a replacement for your agreement by calling the Currys PC World Contact Centre on 0344 561 0000.

If you have received a quote from us and want to renew your support plan via direct debit, please click here and complete the attached form.

To renew by credit card or to get a quote please contact us.

Once your renewal is complete we will send you a letter confirming this has been processed in the next 7-14 days.

We are sorry you are thinking of leaving us. We would like to remind you of some of the great features and benefits included in our plans so that you can consider if the product continues to meet your needs:

• Electrical and Mechanical Breakdown repair and care.
• No extra cost for call out, parts or labour.
• A replacement product if we cannot repair your device within our repair promise.
• Our technical support agents are always on hand to support when you need us.
• Complimentary Valet service for white goods plans.

If you still wish to cancel please click here and complete the attached form and our team will get this processed for you. We will send you a letter to confirm everything is done in the next 7-14 days.